RJ Creative (www.rjcreative.store) Return/Refund Policy

Return/Refund Eligibility:You must follow the 3 steps listed below on How to Initiate a Return or Refund to be potentially eligible for a return and/or refund. If retuning an item, your item must be in the same condition that you received it, unworn, unwashed, or unused, with all tags (if any), and in its original packaging. You’ll also need to include a copy of the receipt or proof of purchase.

For Defective or Damaged Items:A picture must be included in your email return/refund request with a clear image resolution that clearly shows the defect or damage of the item in question. Also include an explanation in simple language describing the nature of the contested issue. A full credit in the form of a store gift card will be issued to you for item replacement (re-purchase), or you can use your store gift card for a different item on a new purchase.

Step 1:

A:To start a return and/or a request for a refund, you must contact us at: service@rjcreative.shop. Include in your email, your “sales order number” and an explanation of the nature of the issue (e.g., damaged item, wrong item shipped or defective construction, wrong size, or color, etc.).

B:Take a digital photograph (jpeg format) that clearly shows the defect, damage, or other issue with the item in question and explain in simple language the nature of the contested issue.

Note:If the issue is based on a size discrepancy, the tag where the item size is located must be clearly shown. These supporting image(s) MUST be included in your email return/refund request, or your request won’t be considered until the picture(s) are received by us.

Step 2:

If your Return and/or Refund request is accepted by us, you will be notified via email and you will be emailed an electronic “Store Gift Card” with a special “Gift Card Code” to be used in your new replacement/purchase. Please take note: Some refunds will have a gift card expiration date, so please take note of the details on your gift card. For products being returned to us, we will email you a shipping label with instructions on how to ship the item back to us. This process may take up to 5 business days.

Step 3:

Shipping an Item Back to Us:Use the return shipping label that we sent to you and affix it as instructed to the original shipping box or package you received it in, or in a substitute container of same or superior durability and size.

Your “returned” item must be in the same condition that you received it, unworn or unused, with tags, and in its original “in-box” packaging. You’ll also need a copy of the receipt or proof of purchase included in the return container. Items sent back to us without first requesting a return/refund authorization and being approved by us will not be accepted. You can always contact us for any return questions prior to returning an item at: service@rjcreative.shop.

Refunds are only granted in the form of a store credit via a store “gift card”.We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Some refunds can be accomplished if defects or damages can be documented via a digital picture without the need to return the item in question. If approved, you will be automatically refunded by way of store credit via a store gift card.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and accommodate accordingly. ALL refund claims MUST be submitted via email to us within 30 days of receiving your product.

Certain types of items cannot be returned.Unfortunately, we cannot accept returns/refunds on “purchased” gift cards or for items damaged during the shipping process (some exceptions may apply at our sole discretion).

Note:For damages caused during the shipping process while being under the control of the shipping company: All damage claims should be directed to the shipping company for compensation and resolution.

When purchasing our products, YOU agree that RJ Creative IS NOT responsible for damages due to mishandling of merchandise by the shipper of products to you.

Please get in touch with us if you have questions or concerns about your specific item at this email: service@rjcreative.shop

Exchanges may only be made where there has been a defect found with the originally purchased item (other than damages incurred during shipping), or the item shipped to you is different from what you originally ordered (e.g., size, color, type, etc.). Exchanges are when you send back the item per our terms and if approved (exchange issue verified) we provide you with a refund by way of a store credit via a store gift card that can be used for any of our products.

Please refer to the “How to Initiate a Return or Refund” section above for instructions.

All purchases are FINAL and non-refundable EXCEPT for mistakes made by us where the product does not match the fulfillment information or the ordered item is delivered to you defective, (e.g., printed images are incorrect or placed incorrectly, the product is the wrong size, color, or type, stains, sewing or stitching errors, broken or missing components, etc.). To be clear: Defective does not mean damaged during the shipping process. The purchaser (YOU) is responsible for selecting the size and color of the item(s) you purchase.